Guest Experience Specialist — Front Desk

O; Wichita Falls (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Growth potential and career advancing

Hotel/Restaurant travel perks &40

Earned wage access through DailyPay on

Job summary

Delta by Marriott Wichita Falls is seeking a Front Desk Agent to warmly greet guests, assist with registration and room assignments, and answer inquiries about services, dining, and local directions.

The role involves managing room availability, guest accounts, billing, posting charges, processing payments, and handling reservations, while collaborating with other departments and maintaining accurate cash handling. High school diploma or GED preferred; hospitality experience is a plus.

Qualifications

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills

Leadership

Communication

Organizational skills

Multitasking

Problem solving

Education

High School diploma or GED

Tools

PMS

Microsoft Office

Job description

Delta by Marriott Wichita Falls is seeking a Front Desk Agent to warmly greet guests, assist with registration and room assignments, and answer inquiries about services, dining, and local directions.

The role involves managing room availability, guest accounts, billing, posting charges, processing payments, and handling reservations, while collaborating with other departments and maintaining accurate cash handling. High school diploma or GED preferred; hospitality experience is a plus.