Hotel Operations Leader: Front Office & Guest Experience

O'Reilly Hospitality Management Llc; Wichita Falls (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Career growth

Travel perks

DailyPay access

Job summary

O’Reilly Hospitality Management, LLC is seeking an Operations Manager for Delta by Marriott in Wichita Falls, TX. You will supervise Front Office and Housekeeping operations, recruit, hire, train, and evaluate staff, and ensure world‑class guest service while achieving revenue targets.

Responsibilities include developing short- and long‑term plans for the Front Office, coordinating with Sales, Engineering, and F&B, managing budgets, labor, and cost controls, and driving guest satisfaction and

Qualifications

• Four-year undergraduate degree in Management, Hotel Management, or Business.
• Two years of supervisory experience preferred, plus one year of line-level experience.
• Strong leadership and communication skills.
• Ability to develop and manage budgets and controls.

Responsibilities

• Supervise Front Office operations including recruiting, hiring, training, development, performance evaluations, and progressive discipline.
• Maintain OHM and brand service standards, ensuring all guest needs are met with world-class service.
• Achieve budgeted revenues and expenses while maximizing profitability related to guest services.
• Serve as liaison with Housekeeping, Food & Beverage, Sales, and Engineering departments.
• Develop short- and long-term financial and operational plans for the Front Office department.
• Actively participate in hotel sales efforts.
• Collaborate on budget and expense plans across the property.
• Partner with senior leadership to create exceptional guest experiences & profitability.
• Increase guest satisfaction through team development and quality service.
• Maintain procedures for cash handling, credit control, and financial transactions.

Skills

Leadership

Customer service

Operations management

Communication

Scheduling

Budgeting

Education

Bachelor's degree in Management/Hotel Mgmt/Business

Tools

Microsoft Word

Excel

Job description

O’Reilly Hospitality Management, LLC is seeking an Operations Manager for Delta by Marriott in Wichita Falls, TX. You will supervise Front Office and Housekeeping operations, recruit, hire, train, and evaluate staff, and ensure world‑class guest service while achieving revenue targets.

Responsibilities include developing short- and long‑term plans for the Front Office, coordinating with Sales, Engineering, and F&B, managing budgets, labor, and cost controls, and driving guest satisfaction and