Hospitality Operations Manager - Front Office Leader

O; Wichita Falls (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Career growth

Travel perks

DailyPay access

Job summary

OHM-managed Delta Hotel Wichita Falls is seeking an Operations Manager to lead Front Office, Housekeeping, and related departments with a focus on guest satisfaction and profitability.

The role requires a four-year degree in Management/Hotel Management or Business, plus supervisory experience. Expect cross‑department collaboration, budget duties, and schedule flexibility including nights and weekends.

Join a growth‑minded team offering career advancement, travel perks, and competitive benefits.

Qualifications

• Four-year undergraduate degree in Management, Hotel Management, or Business.
• Two years of supervisory experience preferred, plus one year of line-level experience, or an equivalent combination.
• Scheduling may vary and include nights, weekends, and holidays.
• Must meet physical requirements of the position.

Responsibilities

• Supervise Front Office operations including recruiting, hiring, training, development, performance evaluations, and progressive discipline.
• Maintain OHM and brand service standards to meet guest needs with world-class service.
• Achieve budgeted revenues and expenses while maximizing profitability related to guest services.
• Collaborate with Housekeeping, Food & Beverage, Sales, and Engineering departments.
• Attend property revenue meetings to maximize revenue and profit across all areas.
• Develop short- and long-term financial and operational plans for the Front Office department.
• Enforce OHM and brand policies and procedures.

Skills

Leadership

Management

Organizational skills

Communication skills

Microsoft Word

Microsoft Excel

Education

Bachelor's degree in Management/Hotel Management/Business

Tools

Microsoft Word

Microsoft Excel

Job description

OHM-managed Delta Hotel Wichita Falls is seeking an Operations Manager to lead Front Office, Housekeeping, and related departments with a focus on guest satisfaction and profitability.

The role requires a four-year degree in Management/Hotel Management or Business, plus supervisory experience. Expect cross‑department collaboration, budget duties, and schedule flexibility including nights and weekends.

Join a growth‑minded team offering career advancement, travel perks, and competitive benefits.