Guest Experience Specialist – Front Desk

HHM Hotels; Weatherford (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health

Travel Discounts

Commuter Benefits

Employee Assistance

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Weatherford, TX is seeking a Guest Service Agent to greet, check in guests, and deliver courteous service in line with brand standards and safety policies.

You will handle payments, reservations, and guest requests, while maintaining accurate records and contributing to high guest satisfaction ratings. Prior customer service and familiarity with a PMS are helpful, with opportunities to grow into supervisory roles.

Qualifications

• Prior customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests promptly.
• Resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe.
• Perform bookkeeping activities such as balancing accounts.
• Be aware of guest satisfaction scores and work to improve them.
• Practice safe work habits and follow safety standards.
• Assist in breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS systems

Education

High School diploma

Tools

PMS system

Job description

HHM Hotels in Weatherford, TX is seeking a Guest Service Agent to greet, check in guests, and deliver courteous service in line with brand standards and safety policies.

You will handle payments, reservations, and guest requests, while maintaining accurate records and contributing to high guest satisfaction ratings. Prior customer service and familiarity with a PMS are helpful, with opportunities to grow into supervisory roles.