Guest Experience Specialist

Plazahotelelpaso; Harlingen (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Harlingen, TX is seeking a Guest Service Agent to greet and assist guests, check them in, and handle payments and reservations with a focus on exceptional service. You will operate the PMS system, respond to guest requests, and resolve issues to ensure a positive stay.

Some shifts may include breakfast service and assisting with luggage during peak periods. Requires prior customer service experience and a high school diploma or equivalent; familiarity with PMS systems is preferred.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs promptly.
• Register guests and assign rooms; handle payments and reservations.
• Transmit and receive messages and balance accounts as needed.
• Respond to guest requests and resolve complaints when possible.
• Assist in the breakfast area and aid with luggage during peak periods.

Skills

Customer service

PMS systems

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Harlingen, TX is seeking a Guest Service Agent to greet and assist guests, check them in, and handle payments and reservations with a focus on exceptional service. You will operate the PMS system, respond to guest requests, and resolve issues to ensure a positive stay.

Some shifts may include breakfast service and assisting with luggage during peak periods. Requires prior customer service experience and a high school diploma or equivalent; familiarity with PMS systems is preferred.