Guest Experience Agent - Front Desk & Reservations

Fairfield Inn & Suites - Weatherford; Weatherford (TX); On-site; USD 1,515,000 - 2,342,000; Full time

Benefits offered by this job

Competitive wages (full/part-time)

Medical, Dental & Vision Insurance

Paid Time Off

401k Company Match

Job summary

Fairfield Inn & Suites - Weatherford in Weatherford, TX seeks a Guest Service Agent to greet, register and serve guests with friendliness and courtesy, adhering to hotel and brand standards. The role involves check-in/check-out, room assignment, and processing payments using the PMS system.

You will handle reservations, respond to requests, balance accounts, and assist with breakfast duties or luggage during peak times.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests to hotel rooms and manage check-in/check-out.
• Establish payment methods and verify credit, compute bills and take payments.
• Make and confirm reservations and relay messages via the PMS system.
• Respond to guest requests and resolve complaints, elevating to supervisor when needed.
• Secure valuables in hotel safes if needed and assist with balance audits.

Skills

Customer service

PMS systems

Education

High School diploma or equivalent

Job description

Fairfield Inn & Suites - Weatherford in Weatherford, TX seeks a Guest Service Agent to greet, register and serve guests with friendliness and courtesy, adhering to hotel and brand standards. The role involves check-in/check-out, room assignment, and processing payments using the PMS system.

You will handle reservations, respond to requests, balance accounts, and assist with breakfast duties or luggage during peak times.