Guest Experience Specialist - Front Desk

Hyatt Place Washington DC/Georgetown/West End; Washington (District of Columbia); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

401k Company Match

Paid Time Off

Travel Discounts

Commuter Benefits

Educational/Professional Development

Referral Bonus Program

Descripción de la vacante

Hyatt Place Washington DC/Georgetown/West End is seeking a Guest Service Agent to warmly welcome guests, check them in/out, and handle reservations using our PMS system. You will balance accounts, assist with luggage during peak periods, and ensure high guest satisfaction through attentive service.

Responsibilities include greeting guests, handling payments, resolving requests quickly, and collaborating with the team to maintain smooth front desk operations.

Formación

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsabilidades

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Conocimientos

Customer service experience

PMS familiarity

Communication skills

Educación

High School diploma or equivalent

Herramientas

PMS systems

Descripción del empleo

Hyatt Place Washington DC/Georgetown/West End is seeking a Guest Service Agent to warmly welcome guests, check them in/out, and handle reservations using our PMS system. You will balance accounts, assist with luggage during peak periods, and ensure high guest satisfaction through attentive service.

Responsibilities include greeting guests, handling payments, resolving requests quickly, and collaborating with the team to maintain smooth front desk operations.