Guest Experience Specialist (Front Desk)

HHM Hospitality; Reston (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Reston, VA, seeks a Guest Service Agent to greet guests, check them in, assign rooms, process payments and manage reservations using the PMS system. The role emphasizes hospitality, accuracy and a friendly, proactive service mindset.

Responsibilities include responding to guest requests, resolving issues, balancing accounts, and assisting with breakfast or luggage during peak periods to support team operations and guest satisfaction.

Qualifications

• Experience in customer service or hospitality is preferred.
• Knowledge of PMS systems is a plus.
• Strong communication and guest-relations skills are essential.

Responsibilities

• Greet guests promptly and offer to assist with needs.
• Register and assign guests to rooms and handle payments.
• Make and confirm reservations and balance guest accounts.
• Transmit and receive messages via the hotel PMS system.
• Respond to guest requests and resolve issues, escalating when needed.
• Assist in the breakfast area or luggage during peak times.
• Maintain guest satisfaction and safety standards.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels in Reston, VA, seeks a Guest Service Agent to greet guests, check them in, assign rooms, process payments and manage reservations using the PMS system. The role emphasizes hospitality, accuracy and a friendly, proactive service mindset.

Responsibilities include responding to guest requests, resolving issues, balancing accounts, and assisting with breakfast or luggage during peak periods to support team operations and guest satisfaction.