Guest Experience Associate - Front Desk & Reservations

Hyatt Hotels Corporation; Washington (District of Columbia); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (Medical, Dental, Vis

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Transit Benefits

Wellness Program

Education/Development

Referral Bonus Program

Descripción de la vacante

Hyatt Place Washington DC Georgetown/West End is seeking a Guest Service Agent to greet, register and assist guests in a friendly and courteous manner, following brand and sustainability standards.

The role involves checking guests in/out, processing payments, handling reservations, and providing outstanding service. This position may require standing for extended periods and working varied shifts, including holidays and weekends.

Formación

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsabilidades

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms; verify payment methods.
• Make and confirm reservations; balance accounts and handle payments.
• Respond to guest requests and resolve complaints, escalating when necessary.
• Maintain safety and follow MSDS/OSHA standards.

Conocimientos

Customer service experience

PMS systems knowledge

Educación

High School diploma or equivalent

Descripción del empleo

Hyatt Place Washington DC Georgetown/West End is seeking a Guest Service Agent to greet, register and assist guests in a friendly and courteous manner, following brand and sustainability standards.

The role involves checking guests in/out, processing payments, handling reservations, and providing outstanding service. This position may require standing for extended periods and working varied shifts, including holidays and weekends.