Guest Experience Specialist — Front Desk

Hyatt Place Virginia Beach Town Center; Virginia Beach (VA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off (PTO)

Earned wage access

Travel discounts

Employee Assistance Program (EAP)

Sober support network

Recovery-friendly workplace

Job summary

Hyatt Place Virginia Beach Town Center is seeking a Guest Service Representative to welcome guests, manage reservations, and handle check-in/check-out with accuracy and courtesy.

You’ll work in a community-focused team at Olympia Hospitality and Hyatt Place Town Center, benefiting from health coverage, 401K, PTO, earned wage access, travel discounts, and opportunities for growth. No two days are the same, and growth opportunities are encouraged.

Qualifications

• Prior customer service experience preferred.
• High school diploma preferred but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel’s amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Hyatt Place Virginia Beach Town Center is seeking a Guest Service Representative to welcome guests, manage reservations, and handle check-in/check-out with accuracy and courtesy.

You’ll work in a community-focused team at Olympia Hospitality and Hyatt Place Town Center, benefiting from health coverage, 401K, PTO, earned wage access, travel discounts, and opportunities for growth. No two days are the same, and growth opportunities are encouraged.