Guest Experience Concierge

Wyndham Virginia Beach Oceanfront; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Wyndham Virginia Beach Oceanfront is seeking a Front Desk Agent to provide exceptional service to all guests during check-in, throughout their stay, and at checkout. This role involves ensuring that guests have a memorable experience while maximizing room revenue.

The ideal candidate will maintain a friendly demeanor, effectively communicate with guests, and handle inquiries regarding hotel services. Previous experience in a hotel or related field is preferred along with a high school diploma or equivalent.

Qualifications

• Strong customer service skills and a friendly attitude are essential.
• Ability to communicate effectively with guests and coworkers.
• Must perform well in a fast-paced environment.

Responsibilities

• Provide efficient check-in and checkout services for guests.
• Answer guest inquiries and provide information on hotel services.
• Handle cash and credit transactions according to policy.

Skills

Warm and friendly demeanor

Effective communication

Listening and understanding

Multitasking and prioritizing

Service-oriented approach

Education

High School diploma or equivalent

College coursework in related field helpful

Experience in hotel or related field preferred

Job description

Wyndham Virginia Beach Oceanfront is seeking a Front Desk Agent to provide exceptional service to all guests during check-in, throughout their stay, and at checkout. This role involves ensuring that guests have a memorable experience while maximizing room revenue.

The ideal candidate will maintain a friendly demeanor, effectively communicate with guests, and handle inquiries regarding hotel services. Previous experience in a hotel or related field is preferred along with a high school diploma or equivalent.