Guest Experience Pro - Front Desk & Reservations

Olympia Hospitality; Virginia Beach (VA); Sur place; USD 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Health coverage up to 80%

Affordable dental and vision insurance

401K plan with discretionary yearly 1:

Paid time off (PTO) and 7 paid holi-

Earned wage access program

Employee assistance program (EAP)

Hotel travel discounts

Résumé du poste

Olympia Hospitality is seeking a guest service representative at Hyatt Place Town Center in Virginia Beach. The role focuses on reservation sales, accurate guest account handling, and supporting check-in/check-out processes to maximize guest satisfaction.

The position emphasizes excellent customer service, effective communication, and collaboration with hotel teams to ensure a seamless guest experience. Competitive benefits and a values-driven workplace are highlighted.

Qualifications

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred, but not required.

Responsabilités

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.

Connaissances

Customer service

Formation

High school diploma

Description du poste

Olympia Hospitality is seeking a guest service representative at Hyatt Place Town Center in Virginia Beach. The role focuses on reservation sales, accurate guest account handling, and supporting check-in/check-out processes to maximize guest satisfaction.

The position emphasizes excellent customer service, effective communication, and collaboration with hotel teams to ensure a seamless guest experience. Competitive benefits and a values-driven workplace are highlighted.