Guest Experience Pro - Front Desk & Reservations

Olympia Hospitality

Virginia Beach (VA)

On-site

USD 19,000 - 21,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health coverage up to 80%

Affordable dental and vision insurance

401K plan with discretionary yearly 1:

Paid time off (PTO) and 7 paid holi-

Earned wage access program

Employee assistance program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a guest service representative at Hyatt Place Town Center in Virginia Beach. The role focuses on reservation sales, accurate guest account handling, and supporting check-in/check-out processes to maximize guest satisfaction.

The position emphasizes excellent customer service, effective communication, and collaboration with hotel teams to ensure a seamless guest experience. Competitive benefits and a values-driven workplace are highlighted.

Qualifications

Prior customer service experience is preferred.
High school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

Greet guests upon arrival and ensure a smooth check-in process.
Provide information about the hotel's amenities, services, and local attractions.
Respond promptly to guest inquiries via phone, email, or in person.
Handle reservations, cancellations, and modifications accurately and efficiently.
Process payments and maintain accurate records of guest transactions.
Address guest concerns and resolve issues promptly to ensure satisfaction.
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.