Front Desk Guest Experience Associate

Hyatt Place Blacksburg - University; Blacksburg (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay

Team member hotel rates

Job summary

Newport Hospitality is seeking a Guest Service Representative for Hyatt Place Blacksburg - University to deliver exceptional front desk service and guest support. You will welcome guests, handle check-ins/outs, manage reservations, and provide local information to ensure a positive stay.

This role rewards punctuality, professionalism, and strong communication while collaborating with team members to resolve issues and enhance guest satisfaction in a fast-paced hotel setting.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Excellent customer service

Strong communication

Interpersonal abilities

Attention to detail

Fast-paced environment

Job description

Newport Hospitality is seeking a Guest Service Representative for Hyatt Place Blacksburg - University to deliver exceptional front desk service and guest support. You will welcome guests, handle check-ins/outs, manage reservations, and provide local information to ensure a positive stay.

This role rewards punctuality, professionalism, and strong communication while collaborating with team members to resolve issues and enhance guest satisfaction in a fast-paced hotel setting.