Guest Services Specialist - Front Desk & Night Audit

VP Management; Salem (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality management company in Virginia is seeking a Front Desk Associate to provide exceptional service to guests. The ideal candidate will have previous front desk experience in a hotel or resort setting, with strong customer service skills to ensure guest satisfaction. Responsibilities include greeting guests, managing check-in and check-out processes, and handling inquiries with professionalism. This role requires flexibility in working hours including nights and weekends.

Qualifications

• Previous experience in a front desk role preferred.
• Strong customer service skills focused on guest satisfaction.
• Proficiency in hospitality management principles.

Responsibilities

• Greet guests warmly and provide information about amenities.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and complaints professionally.

Skills

Customer service

Guest relations

Organizational skills

Job description

A hospitality management company in Virginia is seeking a Front Desk Associate to provide exceptional service to guests. The ideal candidate will have previous front desk experience in a hotel or resort setting, with strong customer service skills to ensure guest satisfaction. Responsibilities include greeting guests, managing check-in and check-out processes, and handling inquiries with professionalism. This role requires flexibility in working hours including nights and weekends.