Guest Experience Agent — Flexible Shifts & Growth

EOS; Kitty Hawk (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EOS in Kitty Hawk, NC is seeking a front desk associate to provide exceptional guest service across all hotel operations. You will handle reservations, answer calls with courtesy, and communicate guest needs to relevant departments.

The role requires a guest-focused attitude, strong organizational skills, and the ability to work under pressure. Availability for days, evenings, weekends, and holidays is essential. High school diploma or equivalent preferred.

Qualifications

• Must have guest-focused mindset and ensure great guest stays.
• Strong organizational skills and the ability to meet deadlines under pressure.
• Proficiency with Microsoft Outlook is a plus.
• Candidate should be detail-oriented with good judgment and problem-solving.
• Willingness to work day and evening shifts, including weekends/holidays.

Responsibilities

• Maintain knowledge of hotel operations, daily activities, and room products.
• Answer calls with proper etiquette and ascertain guest needs.
• Describe rooms and amenities, quote rates, and book reservations.
• Record guest information accurately and update guest history files.
• Resolve guest complaints to ensure satisfaction and repeat business.
• Assist departments with information for groups, inventory, and guest data.
• Replenish and organize retail areas as needed.

Skills

Guest service mindset

Organization

Under pressure

Conflict resolution

Outlook proficiency

Attention to detail

Good judgment

Flexible shifts

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

EOS in Kitty Hawk, NC is seeking a front desk associate to provide exceptional guest service across all hotel operations. You will handle reservations, answer calls with courtesy, and communicate guest needs to relevant departments.

The role requires a guest-focused attitude, strong organizational skills, and the ability to work under pressure. Availability for days, evenings, weekends, and holidays is essential. High school diploma or equivalent preferred.