Guest Experience Specialist - Front Desk

IHG Hotels; United States; On-site; USD 36,000 - 43,000; Full time

Job summary

IHG Hotels in the United States seeks a Front Desk Agent to warmly welcome guests, check them in and out, manage bookings and upsell options to enhance stays. You’ll handle cash transactions, assist with local knowledge, and respond to requests while upholding safety and brand standards.

Ideal candidates have 1+ year front desk or guest service experience, strong communication skills, and a high school diploma. Evening, night, weekend shifts may be required.

Qualifications

• Greet guests warmly, check in/out efficiently and handle requests.
• Must communicate clearly and solve issues to enhance guest memories.
• Basic math, reading and computing skills are essential.
• Willingness to work night, weekend and holiday shifts.
• High school diploma required; college degree a bonus.

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Manage guest bookings and upsell where appropriate.
• Handle cash and credit transactions accurately.
• Check guests in/out, verify IDs, issue keys and safety deposits.
• Answer questions and resolve concerns to ensure satisfaction.

Skills

Communication skills

Problem-solving

Local language fluency

Tech literacy

Flexibility

Front desk experience

Education

High school diploma or equivalent

College degree preferred

Job description

IHG Hotels in the United States seeks a Front Desk Agent to warmly welcome guests, check them in and out, manage bookings and upsell options to enhance stays. You’ll handle cash transactions, assist with local knowledge, and respond to requests while upholding safety and brand standards.

Ideal candidates have 1+ year front desk or guest service experience, strong communication skills, and a high school diploma. Evening, night, weekend shifts may be required.