Guest Experience Specialist — Front Desk

Hilton Garden Inn Tewksbury; Tewksbury (MA); Sur place; USD 20 000 - 28 000; Plein temps

Résumé du poste

Hilton Garden Inn Tewksbury is seeking a Front Office Guest Service Agent (GSA)/Front Desk Agent to deliver warm, efficient service from arrival to departure. You will manage check-in/check-out, handle reservations, and respond to guest inquiries while upholding the hotel’s brand and standards.

Qualifications include a high school diploma, customer-service experience, basic computer skills, and strong spoken/written English.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or front office operations.
• Basic computer skills and familiarity with property management systems or reservation software.

Responsabilités

• Greet and welcome guests on arrival with a warm, professional first impression.
• Manage check-in and check-out, ensuring accuracy in guest information and billing.
• Handle reservations, cancellations, and modifications using the property management system.
• Respond promptly to guest inquiries and requests, escalating issues as needed.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and meet guest needs.
• Maintain accurate guest accounts and transactions, including cash handling and credit card processing.
• Provide information about hotel services, local attractions, and transportation options.
• Support front office team with administrative tasks as needed.

Connaissances

Verbal communication

Written communication

Customer service

Multitasking

Formation

High school diploma or equivalent

Outils

Property Management System (PMS)

Description du poste

Hilton Garden Inn Tewksbury is seeking a Front Office Guest Service Agent (GSA)/Front Desk Agent to deliver warm, efficient service from arrival to departure. You will manage check-in/check-out, handle reservations, and respond to guest inquiries while upholding the hotel’s brand and standards.

Qualifications include a high school diploma, customer-service experience, basic computer skills, and strong spoken/written English.