Guest Experience Front Desk Agent

Kolter Hospitality, LLC.; Florida; On-site; USD 17,000 - 24,000; Full time

Job summary

Hilton Garden Inn - Palm Beach Gardens, FL is seeking a Front Desk Agent to deliver welcoming guest service, handle check-ins/outs, and issue room keys. You will resolve guest issues while upholding Kolter Hospitality standards and policies.

The role requires weekend availability, comfort with computer and reservation systems, and includes full-time, on-site work with a focus on personalized guest experiences and efficient service.

Qualifications

• Customer service or hospitality experience is a plus.
• Ability to work weekends.
• Knowledge of operating a computer and reservation system.

Responsibilities

• Process check-ins and check-outs.
• Issue room keys and manage guest requests.
• Perform cashiering tasks like bill settlement and posting charges.
• Follow hotel rate structures and upsell strategies.
• Report repairs and maintain safety procedures.

Skills

Customer service

Hospitality experience

Tools

Reservation system

Job description

Hilton Garden Inn - Palm Beach Gardens, FL is seeking a Front Desk Agent to deliver welcoming guest service, handle check-ins/outs, and issue room keys. You will resolve guest issues while upholding Kolter Hospitality standards and policies.

The role requires weekend availability, comfort with computer and reservation systems, and includes full-time, on-site work with a focus on personalized guest experiences and efficient service.