Guest Experience Specialist - Front Desk

Hilton Garden Inn Hershey; Hummelstown (Dauphin County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages for full time and/or

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness Plan

Educational/Professional Development

Referral Bonus Program

Job summary

Hilton Garden Inn Hershey is seeking a Guest Service Agent to greet, register and assist guests in a friendly and courteous manner, while adhering to brand standards and safety policies.

You will handle check-ins and check-outs, process reservations and payments, balance daily transactions, and respond promptly to guest requests using the PMS system. A focus on guest satisfaction is essential.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Verbal communication

Attention to detail

Education

High School diploma

Tools

PMS system

Job description

Hilton Garden Inn Hershey is seeking a Guest Service Agent to greet, register and assist guests in a friendly and courteous manner, while adhering to brand standards and safety policies.

You will handle check-ins and check-outs, process reservations and payments, balance daily transactions, and respond promptly to guest requests using the PMS system. A focus on guest satisfaction is essential.