Guest Experience Specialist - Front Desk

BENCHMARK; Tampa (FL); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Saddlebrook Resort in Tampa,FL is seeking a Front Desk Agent to greet guests, check them in, and provide information about the property and local area. This is a full-time role focused on delivering warm, efficient service with accurate reservations and smooth front-office operations.

The ideal candidate will have a friendly, engaging personality, excellent communication skills, and the ability to work in a fast-paced environment. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work varied shifts including weekends and holidays.

Responsibilities

• Check guests in, register guests, and note special requests.
• Provide information about hotel services and local area.
• Assist other departments as needed to ensure guest satisfaction.
• Maintain accurate house bank and follow hotel procedures.

Skills

Outgoing personality

Communication skills

Computer skills

Fast-paced environment

Stand for shifts

Weekend availability

Education

High school diploma or equivalent

Job description

Saddlebrook Resort in Tampa,FL is seeking a Front Desk Agent to greet guests, check them in, and provide information about the property and local area. This is a full-time role focused on delivering warm, efficient service with accurate reservations and smooth front-office operations.

The ideal candidate will have a friendly, engaging personality, excellent communication skills, and the ability to work in a fast-paced environment. Weekend and holiday availability is required.