Front Desk Agent: Elevate Guest Experience at a Luxury Resort

BENCHMARK; Wesley Chapel (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for Saddlebrook Resort Tampa, a premier destination known for luxury and top-tier amenities. You will greet guests, answer questions, and ensure seamless check-in while showcasing local offerings.

The role emphasizes outstanding communication, a friendly, engaging demeanor, and the ability to work in a fast-paced environment. Weekend shifts and holidays are required, with opportunities for advancement within a trusted hospitality leader.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Greet and check in guests, recording proper details and room preferences.
• Provide information about hotel amenities and local area.
• Resolve guest issues with prompt recovery and 'WOW' service.
• Promote specials and hotel programs.
• Coordinate with other departments to share information.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank.
• Communicate pertinent information to the manager on duty.
• Follow posting, charges, and refund procedures; assist other departments as needed.

Skills

Customer service

Communication skills

Fast-paced environment

Computer skills

Outgoing personality

Weekend availability

Stamina

High school diploma

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for Saddlebrook Resort Tampa, a premier destination known for luxury and top-tier amenities. You will greet guests, answer questions, and ensure seamless check-in while showcasing local offerings.

The role emphasizes outstanding communication, a friendly, engaging demeanor, and the ability to work in a fast-paced environment. Weekend shifts and holidays are required, with opportunities for advancement within a trusted hospitality leader.