Guest Experience Specialist — Front Desk

Lido Beach Resort; Sarasota (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Lido Beach Resort in Sarasota, FL is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/check-outs, and provide exceptional service throughout their stay.

The role emphasizes strong interpersonal skills, patient and calm handling of requests, and the ability to coordinate with bell staff and management to ensure a smooth guest experience. Join a resort known for its hospitality and guest-focused culture.

Qualifications

• High school diploma or GED required or equivalent.
• Previous customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Greet guests on arrival and make them feel welcome.
• Handle check-ins/check-outs and process payments.
• Provide front desk services and information to guests.
• Coordinate with bell staff and other departments.
• Resolve conflicts and diffuse tense situations.
• Ensure daily numbers align across systems and reports.

Skills

Customer service experience

Interpersonal skills

Time management

Communication

Patience

Conflict resolution

Education

High school diploma or GED

Job description

Lido Beach Resort in Sarasota, FL is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/check-outs, and provide exceptional service throughout their stay.

The role emphasizes strong interpersonal skills, patient and calm handling of requests, and the ability to coordinate with bell staff and management to ensure a smooth guest experience. Join a resort known for its hospitality and guest-focused culture.