Front Desk & Concierge Specialist

Mainsail Lodging & Development; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free meal for all full-service hotel e

Employee discounts

Job summary

Mainsail Lodging & Development's Epicurean Hotel in Tampa, FL seeks a Front Desk Agent to deliver a warm, professional check-in and concierge experience. You will be the first impression guests meet and coordinate Bell Services and Front Desk tasks.

The role requires a high school diploma or higher, strong customer service and communication skills, tech comfort with tablets and laptops, and a teamwork mindset with a keen eye for confidentiality.

Qualifications

• High school diploma, equivalent, or higher.
• Previous hospitality experience.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology, e.g., computers, tablets, and iPads.
• Proven experience working in a clean, organized, and efficient manner.
• Ability to take initiative and handle assignments with limited supervision.
• Experience in handling confidential information.
• Strong collaboration skills and ability to coordinate with a team.
• A sense of ownership in everything that you do.

Responsibilities

• Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.
• Interact with guests in a professional manner while sharing hotel knowledge.
• Assist guests with luggage needs
• Produce room keys for all guests, ensuring guest confidentiality
• Respond to guest inquiries, make travel arrangements and reservations
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Verify charges and collect payment from guests for rooms stays
• Assist in coordination between Housekeeping and Front Desk
• Report any suspicious activity, unusual items, or irregular behavior to the manager
• Other necessary duties as reasonably assigned

Skills

Customer service

Communication

Tech proficiency

Team collaboration

Confidentiality

Ownership mindset

Education

High school diploma or higher

Tools

Computers

Tablets/iPads

Job description

Mainsail Lodging & Development's Epicurean Hotel in Tampa, FL seeks a Front Desk Agent to deliver a warm, professional check-in and concierge experience. You will be the first impression guests meet and coordinate Bell Services and Front Desk tasks.

The role requires a high school diploma or higher, strong customer service and communication skills, tech comfort with tablets and laptops, and a teamwork mindset with a keen eye for confidentiality.