Evening Front Office Manager - Guest Experience Leader

Pyramid Global Hospitality; Wesley Chapel (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

Pyramid Global Hospitality is seeking a Front Desk Manager for Saddlebrook Resort – Tampa, FL. You will oversee front desk operations, ensure guest satisfaction, and manage staff on a p.m. and weekend shift at a premier full‑service resort.

Must have a Bachelor’s in Hotel Management or related field and 1+ year supervisory front office experience; fluency in English required. The role supports growth, rewards excellence, and offers comprehensive benefits with a strong team culture.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration or related field preferred plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Manage all aspects of front desk operations for assigned shift.
• Schedule associates to ensure proper coverage.
• Monitor performance and initiate corrective actions per company policies.
• Ensure guests receive prompt, professional attention and are greeted upon arrival.
• Promote teamwork and coordinate with other departments to achieve guest satisfaction.
• Will serve as manager on duty as required.

Skills

Front desk operations

Staff scheduling

Guest services

Supervisory experience

Communication

Problem solving

Budgeting

Education

Bachelor’s degree in Hotel Management

Job description

Pyramid Global Hospitality is seeking a Front Desk Manager for Saddlebrook Resort – Tampa, FL. You will oversee front desk operations, ensure guest satisfaction, and manage staff on a p.m. and weekend shift at a premier full‑service resort.

Must have a Bachelor’s in Hotel Management or related field and 1+ year supervisory front office experience; fluency in English required. The role supports growth, rewards excellence, and offers comprehensive benefits with a strong team culture.