Guest Experience Specialist - Front Desk

GOEBEL FIXTURE COMPANY; South Portland (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Life insurance (optional)

Short/long-term disability

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Name recognition bonuses

Growth opportunities

Job summary

Hilton Garden Inn Portland Airport in Portland, ME, is hiring a friendly Guest Service Agent for a full-time role. You will welcome guests, register them, process reservations, and offer information about the hotel and surrounding area.

The position requires strong customer service skills, English proficiency, and the ability to stand for long periods. On-site work with a supportive team is offered, along with growth opportunities and benefits.

Qualifications

• High school education or equivalent experience.
• Proficiency in English.
• 1+ year in a related position is preferred.
• Willingness to learn new technology platforms.

Responsibilities

• Handle guest registration and check-in/out.
• Manage reservations via online, phone, and in-person channels.
• Provide information on local attractions and hotel amenities.
• Resolve payment discrepancies and assist guests promptly.
• Maintain clean, organized workstations and assist other departments as needed.

Skills

Customer service

Communication

English proficiency

On-site work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hilton Garden Inn Portland Airport in Portland, ME, is hiring a friendly Guest Service Agent for a full-time role. You will welcome guests, register them, process reservations, and offer information about the hotel and surrounding area.

The position requires strong customer service skills, English proficiency, and the ability to stand for long periods. On-site work with a supportive team is offered, along with growth opportunities and benefits.