Hotel Operations Lead — Assistant General Manager

GOEBEL FIXTURE COMPANY; South Portland (ME); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Life insurance

Disability insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Guest score bonuses

Growth opportunities

Job summary

Hilton Garden Inn Portland Airport seeks an experienced Assistant General Manager to support the General Manager in daily hotel operations and guest service excellence in Portland, ME. You will supervise staff, oversee Front Desk, Reservations and Housekeeping, and help ensure budget adherence and quality standards.

Ideal candidates have 2+ years in hospitality management, strong customer service, and excellent communication skills.

Qualifications

• 2+ years in hospitality management.
• Experience supervising a team in a hotel setting.
• Strong guest service focus and communication skills.

Responsibilities

• Assist General Manager in day‑to‑day hotel operations.
• Oversee Front Desk, Reservations, and Housekeeping.
• Interface with guests to address concerns.
• Coordinate with corporate for procedures and accounting tasks.
• Manage HR functions including staff development and retention.

Skills

Hospitality management

Managerial experience

Customer service

Communication skills

On-site required

PMS familiarity

OTAs usage

POS familiarity

Tools

PMS

OTAs

POS

Outlook/Office

Job description

Hilton Garden Inn Portland Airport seeks an experienced Assistant General Manager to support the General Manager in daily hotel operations and guest service excellence in Portland, ME. You will supervise staff, oversee Front Desk, Reservations and Housekeeping, and help ensure budget adherence and quality standards.

Ideal candidates have 2+ years in hospitality management, strong customer service, and excellent communication skills.