Assistant General Manager

GIRI Hotels; Portland (ME); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

On-demand pay DailyPay

Employee discounts at Hilton Garden

Job summary

Hilton Garden Inn Portland Airport in Portland, Maine is seeking an experienced Assistant General Manager to support the General Manager in day-to-day hotel operations and guest satisfaction. You will supervise staff, coordinate front desk, reservations and housekeeping, and ensure adherence to brand standards and budgets.

The ideal candidate has 2+ years in hospitality management, excellent communication skills, and a flexible schedule to cover shifts across mornings to nights.

Qualifications

• 2+ years in hospitality, with managerial experience overseeing a team.
• Excellent verbal and written communication with guests and staff.
• Able to work onsite and full availability; flexible shifts.
• Experience with PMS/OTAs/POS and MS Outlook is preferred.

Responsibilities

• Assist General Manager in day-to-day hotel operations and guest service.
• Oversee Front Desk, Reservations, and Housekeeping as needed.
• Interface with guests daily and address concerns.
• Collaborate with department heads to maintain profitability.
• Coordinate with corporate for procedures and finance tasks.
• Support HR functions and staff development and retention.

Skills

Managerial experience

Customer service

Communication skills

Hospitality experience

On-site work

Tools

PMS

OTAs

POS

Microsoft Outlook

Job description

We are seeking an experienced Assistant General Manager to help our General Manager plan and oversee day-to-day operations at Hilton Garden Inn Portland Airport. When the General Manager is unavailable, you will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the Hilton Garden Inn Portland Airport. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a Full Time position located in Portland, ME.

Work Performed

As Assistant General Manager, you are responsible for effectively assisting the General Manager with leading and managing all aspects of the Hotel operation and for delivering results that contribute to the vision and overall success of the Hotel .

• Assist General Manager in the day-to-day operation of the Hotel in maintaining all standards of guest service
• Assist General Manager to oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolving any concerns that may arise
• Collaborate with the General Manager and department heads to assess and adjust performance throughout the year to stay profitable
• Interface with General Manager with regard to all property activities to ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the Hotel 's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Ensure that all local, state, and federal rules and regulations, as well as any Hotel policies and practices, are followed
• Ensure that each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements

• 2 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Must have managerial experience, Hilton knowledge preferred but not required, must have full availability.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full Time 40-50 hours per week for Morning (AM);Afternoon (PM);Evening;Overnight;Must be flexible;Weekends/ Holidays
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$60,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disabilityOptional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Hilton Garden Inn Portland Airport

The Hilton Garden Inn Portland Airport in Portland, Maine, offers convenience and comfort just steps from the Portland International Jetport. Ideal for travelers, the hotel features modern amenities, including complimentary Wi-Fi, an on-site restaurant, a fitness center, and an indoor pool. Guests enjoy easy access to downtown Portland, with its vibrant dining, shopping, and waterfront attractions. Whether you're flying in or out, or exploring the area's scenic beauty, the Hilton Garden Inn provides a restful and hassle-free stay with attentive service.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.