Front Desk Guest Service Agent

GOEBEL FIXTURE COMPANY; Scarborough (ME); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Insurance (medical/dental/vision)

Life insurance

Disability insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Guest score bonuses

Growth opportunities

Job summary

Fairfield Inn Portland Maine Airport seeks a friendly Guest Service Agent for its Scarborough, ME location. The role involves guest registration, reservations, and providing information about the hotel and local area.

A full-time schedule includes afternoons, mornings, and evenings with weekend coverage. Responsibilities include check-in/out, handling payments, answering guest inquiries, and coordinating with staff to maintain standards.

Qualifications

• High school education or equivalent experience.
• Proficiency in the English language.
• Knowledge of Microsoft Office suite preferred.

Responsibilities

• Manage online, phone and in-person room reservations in a sometimes fast-paced environment.
• Welcome guests, check them in/out, issue keys and explain hotel amenities.
• Take payment and resolve any payment discrepancies.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Work with staff to ensure rooms meet hotel standards and accommodate special requests.

Skills

Customer service

English proficiency

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Fairfield Inn Portland Maine Airport seeks a friendly Guest Service Agent for its Scarborough, ME location. The role involves guest registration, reservations, and providing information about the hotel and local area.

A full-time schedule includes afternoons, mornings, and evenings with weekend coverage. Responsibilities include check-in/out, handling payments, answering guest inquiries, and coordinating with staff to maintain standards.