Guest Experience Specialist Front Desk

Holiday Inn Express-Orangeburg; South Carolina; On-site; USD 17,000 - 25,000; Full time

Job summary

Holiday Inn Express-Orangeburg is seeking a courteous Front Desk Associate to warmly welcome guests, manage check-in/check-out, handle reservations, and process payments. You will answer phones, relay information about hotel services, and resolve routine issues with a professional demeanor.

The role requires strong communication and multitasking capabilities, basic computer skills, and a willingness to learn our booking software.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong verbal communication and customer service skills are essential.
• Basic computer skills and ability to learn hotel booking software are needed.
• Professional, friendly, and organized demeanor.
• Ability to multitask in a busy hotel environment.
• Must be flexible to work evenings, weekends, holidays, and rotating shifts.

Responsibilities

• Guest services: Welcome guests warmly, answer questions, and assist with requests or concerns.
• Check-in and check-out: Register arriving guests, verify reservations, issue room keys, and process departures.
• Reservations: Make, modify, and cancel reservations using the hotel's reservation system.
• Payments: Process guest payments, deposits, refunds, and invoices according to hotel procedures.
• Telephone and communication: Answer calls, transfer calls, take messages, and provide accurate information about hotel services.
• Problem-solving: Address guest complaints professionally and refer more complex issues to a supervisor or manager.
• Coordination: Communicate with housekeeping and other departments regarding room availability, guest requests, and special accommodations.
• Safety and security: Follow hotel policies for guest privacy, cash handling, and emergency procedures.
• Hotel standards: Maintain a professional appearance and deliver service consistent with IHG brand standards.

Skills

Verbal communication

Customer service

Multitasking

Professional demeanor

Organized

Flexibility

Education

High school diploma or equivalent

Tools

Booking software

Job description

Holiday Inn Express-Orangeburg is seeking a courteous Front Desk Associate to warmly welcome guests, manage check-in/check-out, handle reservations, and process payments. You will answer phones, relay information about hotel services, and resolve routine issues with a professional demeanor.

The role requires strong communication and multitasking capabilities, basic computer skills, and a willingness to learn our booking software.