Evening Front Desk Associate

Colwen Management Inc; Orangeburg (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

PTO — Paid Time Off

401K Plan

Hotel Discount Travel Program

Associate Discounts

Training & Development

Job summary

Residence Inn Orangeburg, a Colwen Hotels Property, is seeking a friendly Front Desk Associate to join our team. This role covers the 3:00 PM - 11:00 PM shift and focuses on guest registration, reservations, and local area guidance.

You will greet guests, process check-ins/outs, and maintain knowledge of hotel policies and offerings while coordinating with housekeeping to ensure smooth operations. One year of related experience is preferred, with strong communication and guest service skills.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.

Responsibilities

• Operate front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service and warmly welcome all guests.
• Manage check-in and check-out and ensure timely processing of payments.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain knowledge of hotel policies, rates, and local area information.

Skills

Customer service

Verbal & written communication

Organization & detail

MS Office / computer skills

Guest relations

Tools

Microsoft Office

Job description

Residence Inn Orangeburg, a Colwen Hotels Property, is seeking a friendly Front Desk Associate to join our team. This role covers the 3:00 PM - 11:00 PM shift and focuses on guest registration, reservations, and local area guidance.

You will greet guests, process check-ins/outs, and maintain knowledge of hotel policies and offerings while coordinating with housekeeping to ensure smooth operations. One year of related experience is preferred, with strong communication and guest service skills.