Evening Front Desk Agent - Guest Services & Local Tips

Colwen Management Inc; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

HRA

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance

Paid Time Off

Employee Assistance

401K

Hotel Discount

Associate Discounts

Training Programs

Job summary

Residence Inn Orangeburg, part of Colwen Hotels, is seeking a friendly Front Desk Associate to join our team. This position will fill the 3:00 PM - 11:00 PM shift.

In this role you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Qualifications

• One year of related experience, hotel preferred.
• Prior Brand experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Coordinate with Housekeeping to track room readiness and communicate guest requests and concerns.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Ensure prompt delivery of billing to guests.
• Discreetly handle confidential guest information.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.

Skills

Customer service

Verbal communication

Written communication

Organization

Tools

Microsoft Office Suite

Job description

Residence Inn Orangeburg, part of Colwen Hotels, is seeking a friendly Front Desk Associate to join our team. This position will fill the 3:00 PM - 11:00 PM shift.

In this role you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.