Afternoon Front Desk & Guest Services Pro

Holiday Inn Express Hotel & Suites - near Universal Orlando; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan with 5-

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, Your Family

Wellness Programs

Monthly Employee Appreciation Events &

Learning and Development Opportunities

Employee Referral Program

Job summary

Holiday Inn Express Hotel & Suites - near Universal Orlando in Orlando, FL is seeking a Guest Services Representative for the Front Desk. You will greet guests, manage check-ins/outs, handle cash and reservations, and provide information on hotel services and local attractions.

The role requires professional attire and a schedule from 3pm to 11pm, with weekend and holiday work as needed. Hospitality experience and IHG system familiarity are preferred, along with basic computer skills including

Qualifications

• Customer Service experience, in a hotel setting preferred.
• IHG systems knowledge is ideal.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
• Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.

Skills

Customer Service

Front Desk

Communication

Cash Handling

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Holiday Inn Express Hotel & Suites - near Universal Orlando in Orlando, FL is seeking a Guest Services Representative for the Front Desk. You will greet guests, manage check-ins/outs, handle cash and reservations, and provide information on hotel services and local attractions.

The role requires professional attire and a schedule from 3pm to 11pm, with weekend and holiday work as needed. Hospitality experience and IHG system familiarity are preferred, along with basic computer skills including