Guest Experience Specialist - Front Desk

Paycom - ATS; South Bend, Northern (IN, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Azul Hospitality in South Bend, IN seeks a friendly front desk associate to check guests in and out, process payments, and balance the cash drawer. You will assist with bookings, maintain security and privacy, and coordinate with other departments to satisfy guest requests.

The role requires strong communication, basic computer skills, and a hotel operations mindset. Hospitality/front desk experience preferred; varied shifts may apply.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle cash transactions accurately.
• Experience in hospitality front desk preferred.
• Strong customer relations and problem-solving abilities.

Responsibilities

• Greet guests and welcome them on arrival.
• Register and check out guests; process payments and balance cash drawer.
• Answer calls, transfer to appropriate departments.
• Maintain lobby area clean and organized.
• Log guest requests and room issues in the system.

Skills

Customer service

Communication

Cash handling

Team work

Education

High school diploma or equivalent

Tools

MS Office

PMS

POS

PBX

Windows OS

Job description

Azul Hospitality in South Bend, IN seeks a friendly front desk associate to check guests in and out, process payments, and balance the cash drawer. You will assist with bookings, maintain security and privacy, and coordinate with other departments to satisfy guest requests.

The role requires strong communication, basic computer skills, and a hotel operations mindset. Hospitality/front desk experience preferred; varied shifts may apply.