Guest Experience Specialist — Front Desk

JSK Hospitality LLC; South Bend (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

Job summary

JSK Hospitality LLC seeks a Front Desk Associate for the Homewood Suites by Hilton South Bend Notre Dame Area. You will greet guests, perform check-ins/check-outs, and manage reservations with attentive, brand-standard service.

Strong customer service is essential, with basic computer skills and PMS familiarity. Flexibility to work nights, weekends, and holidays is required; 18+ years old. Training and advancement, PTO, and hotel discounts are offered.

Qualifications

• Strong customer service skills; hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends and holidays.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate accordingly.
• Support other departments as needed for seamless operations.
• Uphold safety, security and emergency procedures.
• Deliver Homewood Suites by Hilton service standards and enroll guests in the loyalty program.

Job description

JSK Hospitality LLC seeks a Front Desk Associate for the Homewood Suites by Hilton South Bend Notre Dame Area. You will greet guests, perform check-ins/check-outs, and manage reservations with attentive, brand-standard service.

Strong customer service is essential, with basic computer skills and PMS familiarity. Flexibility to work nights, weekends, and holidays is required; 18+ years old. Training and advancement, PTO, and hotel discounts are offered.