Guest Experience Specialist: Front Desk & Bar

Azul Hospitality Group; Santa Barbara, Northern (CA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Azul Hospitality Group is seeking a friendly, professional Front Desk Agent to greet guests, manage check-in/out, and handle payments with accuracy. You will balance a cash drawer, maintain guest records, and coordinate with other departments to ensure a smooth arrival and stay.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced hotel environment. Prior hospitality experience is preferred, along with a neat appearance and reliable

Qualifications

• High school or equivalent education required.
• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.
• Strong communication, organizational and customer relations skills.
• Basic computer skills; familiarity with Windows OS, MS Office, PMS, PBX and POS systems.
• Ability to speak, read, write and understand English.

Responsibilities

• Greet and welcome guests on arrival and during stay.
• Register and checkout guests; process payments and balance cash drawer.
• Maintain house bank, deposit receipts and daily reports.
• Assist with bookings, upselling, and sharing information about local attractions.
• Coordinate with other departments to satisfy guest needs and requests.
• Maintain lobby cleanliness and adhere to safety procedures.

Skills

Communication skills

Customer service

Problem solving

Leadership

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

PMS

PBX

POS

Job description

Azul Hospitality Group is seeking a friendly, professional Front Desk Agent to greet guests, manage check-in/out, and handle payments with accuracy. You will balance a cash drawer, maintain guest records, and coordinate with other departments to ensure a smooth arrival and stay.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced hotel environment. Prior hospitality experience is preferred, along with a neat appearance and reliable