Guest Experience Specialist – Front Desk

Fairfield Inn & Suites by Marriott South Bend at Notre Dame; South Bend (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Fairfield Inn & Suites by Marriott South Bend at Notre Dame is seeking a guest‑centric Front Desk professional. You will greet guests, register them into rooms, process payments, and assist with reservations using the PMS system.

Prior customer service experience is preferred, and familiarity with PMS systems is advantageous. The role may include weekend and holiday shifts to ensure guest satisfaction and smooth operations.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication skills

PMS knowledge

Education

High School diploma or equivalent

Job description

Fairfield Inn & Suites by Marriott South Bend at Notre Dame is seeking a guest‑centric Front Desk professional. You will greet guests, register them into rooms, process payments, and assist with reservations using the PMS system.

Prior customer service experience is preferred, and familiarity with PMS systems is advantageous. The role may include weekend and holiday shifts to ensure guest satisfaction and smooth operations.