Guest Experience Specialist – Front Desk

Fairfield Inn & Suites; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Fairfield Inn & Suites is seeking a positive Front Desk Agent to deliver exceptional service to hotel guests. You will help with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

Strong communication skills and a calm, friendly demeanor are essential to handle inquiries and resolve guest concerns, ensuring every guest enjoys a smooth, welcoming experience from arrival to departure.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Hospitality standards knowledge

English proficiency

Computer literacy

Customer service orientation

Lifting 30 pounds

Job description

Fairfield Inn & Suites is seeking a positive Front Desk Agent to deliver exceptional service to hotel guests. You will help with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

Strong communication skills and a calm, friendly demeanor are essential to handle inquiries and resolve guest concerns, ensuring every guest enjoys a smooth, welcoming experience from arrival to departure.