Night Front Desk Associate – Guest Service & Audit

JSK Hospitality LLC; South Bend (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits for eligible full-time

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Competitive hourly rate

Job summary

JSK Hospitality LLC seeks a Front Desk Associate (Night Audit) for SpringHill Suites by Marriott in South Bend, IN. You will be the first point of contact for guests, handling check-ins/outs, reservations, and payments with a friendly, brand-standard approach.

The role requires strong customer service, basic computer skills, cash handling, and the ability to work nights, weekends, and holidays. Marriott brand experience is a plus, with growth opportunities and benefits for full-time staff.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or escalat(e) appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver SpringHill Suites by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Cash handling

PMS systems

Night availability

Education

High school diploma

Tools

PMS software

Job description

JSK Hospitality LLC seeks a Front Desk Associate (Night Audit) for SpringHill Suites by Marriott in South Bend, IN. You will be the first point of contact for guests, handling check-ins/outs, reservations, and payments with a friendly, brand-standard approach.

The role requires strong customer service, basic computer skills, cash handling, and the ability to work nights, weekends, and holidays. Marriott brand experience is a plus, with growth opportunities and benefits for full-time staff.