Guest Experience Front Desk Associate

Seva Hospitality; Sidney (OH); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Employee hotel discounts

Flexible scheduling

Career growth opportunities

Collaborative team culture

Job summary

Fairfield Inn and Suites is seeking a friendly Front Desk Associate to welcome guests, check them in, and ensure a smooth arrival and departure experience. You will handle reservations, inquiries, and upsell opportunities while maintaining a warm, professional demeanor.

This role offers part-time or full-time hours across 1st and 2nd shifts, with competitive $13-$15 per hour pay. Join a collaborative team dedicated to guest satisfaction and growth within Seva Hospitality network.

Qualifications

• Exceptional customer service and communication skills.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Communication skills

Multitasking

Punctuality

Flexible availability

Tools

PMS systems

Job description

Fairfield Inn and Suites is seeking a friendly Front Desk Associate to welcome guests, check them in, and ensure a smooth arrival and departure experience. You will handle reservations, inquiries, and upsell opportunities while maintaining a warm, professional demeanor.

This role offers part-time or full-time hours across 1st and 2nd shifts, with competitive $13-$15 per hour pay. Join a collaborative team dedicated to guest satisfaction and growth within Seva Hospitality network.