Guest Experience Pro — Front Desk

Prominence Hospitality Group; Marion (IL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Comprehensive training

Competitive pay

Paid time off

Employee discounts

Career growth opportunities

Leadership development

Job summary

Prominence Hospitality Group in Marion, IL seeks a friendly Front Desk Agent to welcome guests, check in/out, and provide exceptional service at the Fairfield Inn & Suites by Marriott.

The role emphasizes attentiveness, clear communication, and teamwork in a fast-paced hotel environment; prior front desk experience and computer skills are a plus, with opportunities for growth and employee discounts.

Qualifications

• High school diploma or GED required; some college or 2 years related experience preferred.
• Strong organizational and communication skills; detail-oriented and able to multitask.
• Experience with Microsoft Office and reservations systems is a plus.
• Positive, upbeat attitude and customer-focused approach.

Responsibilities

• Greet guests, register, issue keys, and assist inquiries to ensure smooth arrivals and departures.
• Answer and transfer calls promptly with courteous, high-level service.
• Maintain lobby cleanliness, accurate front desk records, reports, and invoices.
• Maintain a positive, energetic attitude and teamwork.
• Listen to guest concerns and resolve issues quickly in person or by phone.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Prominence Hospitality Group in Marion, IL seeks a friendly Front Desk Agent to welcome guests, check in/out, and provide exceptional service at the Fairfield Inn & Suites by Marriott.

The role emphasizes attentiveness, clear communication, and teamwork in a fast-paced hotel environment; prior front desk experience and computer skills are a plus, with opportunities for growth and employee discounts.