Guest Experience Specialist — Front Desk

Hireology; Somerville (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

401(k)

Paid sick time

Free parking

Employee discounts

Job summary

Holiday Inn Boston Cambridge Area in Somerville, MA is seeking a Front Desk Agent who loves guest service and thrives in a fast-paced environment. You will welcome guests, handle check-in/out, and provide local tips.

This role emphasizes accuracy, teamwork with housekeeping and maintenance, loyalty program enrollment, and creating memorable experiences that encourage guests to return.

Qualifications

• Experience delivering outstanding customer service.
• Strong communication skills in person and over the phone.
• Ability to stay positive, organized, and solutions-focused in a fast-paced setting.

Responsibilities

• Create exceptional first and last impressions by warmly welcoming guests and delivering personalized service.
• Assist guests with seamless check-in and check-out experiences.
• Anticipate guest needs, resolve concerns, and turn interactions into memorable moments.
• Share hotel amenities, local recommendations, and insider tips about Boston/Cambridge area.
• Coordinate with housekeeping, maintenance, and other departments for outstanding service.
• Manage reservations, room assignments, and billing with accuracy and professionalism.
• Maintain a polished front desk environment that reflects excellence.
• Promote loyalty-program enrollment and maximize stay value.

Skills

Customer service

Communication

Positive attitude

Organized

Solution oriented

Tech savvy

Job description

Holiday Inn Boston Cambridge Area in Somerville, MA is seeking a Front Desk Agent who loves guest service and thrives in a fast-paced environment. You will welcome guests, handle check-in/out, and provide local tips.

This role emphasizes accuracy, teamwork with housekeeping and maintenance, loyalty program enrollment, and creating memorable experiences that encourage guests to return.