Guest Experience Front Desk Specialist

Highgate Hotels, LP; Somerville (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Boston property in Somerville seeks a Front Desk Agent to greet guests, manage check-ins/outs, and answer inquiries with courtesy. You will balance cash, quote room rates, and promote promotions while maintaining a welcoming atmosphere.

Ideal candidates have hotel experience, strong communication, and a team-oriented attitude. This full-time role involves on-site work at La Quinta Boston – Somerville in Somerville, MA.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Handle guest check-ins and checkouts in a friendly, efficient manner.
• Answer inquiries regarding restaurants, transportation, entertainment, etc.
• Follow cash handling and credit policies.
• Be familiar with rates, packages and promotions.
• Maintain a clean, organized front desk area.

Skills

Customer service

Communication

Multitasking

Listening

Education

High School diploma or equivalent

College coursework helpful

Tools

Computer experience

Job description

Highgate Boston property in Somerville seeks a Front Desk Agent to greet guests, manage check-ins/outs, and answer inquiries with courtesy. You will balance cash, quote room rates, and promote promotions while maintaining a welcoming atmosphere.

Ideal candidates have hotel experience, strong communication, and a team-oriented attitude. This full-time role involves on-site work at La Quinta Boston – Somerville in Somerville, MA.