Guest Experience Specialist – Front Desk

Peregrine Hospitality; Savannah (GA); On-site; USD 25,000 - 38,000; Full time

Job summary

Peregrine Hospitality in Savannah, GA is seeking a front desk associate to greet guests, register arrivals, and process payments. You will handle cash, inform guests about local attractions, and assist at checkout while maintaining accuracy in financial records.

The role emphasizes guest satisfaction, upselling hotel services, and smooth collaboration with a cohesive team. The position requires a High School diploma or GED, 1 year of customer service experience, and flexibility for shifts.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Additional: Will be required to work flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Basic computer skills

Attention to detail

Education

High School diploma or GED

Tools

POS systems

Job description

Peregrine Hospitality in Savannah, GA is seeking a front desk associate to greet guests, register arrivals, and process payments. You will handle cash, inform guests about local attractions, and assist at checkout while maintaining accuracy in financial records.

The role emphasizes guest satisfaction, upselling hotel services, and smooth collaboration with a cohesive team. The position requires a High School diploma or GED, 1 year of customer service experience, and flexibility for shifts.