Guest Experience Agent - Front Desk

Aloft Savannah Downtown; Savannah (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Aloft Savannah Downtown is seeking a friendly front desk associate to ensure a warm welcome and efficient registration of guests. You will handle payments, provide information on local attractions, and support guest checkout while maintaining cash accuracy.

Responsibilities include resolving guest concerns, upselling hotel services, and collaborating with the team to uphold high service standards. Flexible scheduling may be required to meet business needs.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Flexible schedule based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Guest services

Cash handling

Communication skills

Computer skills

Upselling

Team player

Attention to detail

Multitasking

Interpersonal skills

Education

High School diploma or GED equivalence

Tools

POS systems

Job description

Aloft Savannah Downtown is seeking a friendly front desk associate to ensure a warm welcome and efficient registration of guests. You will handle payments, provide information on local attractions, and support guest checkout while maintaining cash accuracy.

Responsibilities include resolving guest concerns, upselling hotel services, and collaborating with the team to uphold high service standards. Flexible scheduling may be required to meet business needs.