Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; San Diego (CA); Presencial; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short/Long Term

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Resumo da oferta

Concord Hospitality Enterprises in San Diego, CA is seeking a Front Desk Clerk to welcome guests and ensure a smooth check-in and check-out experience. You will manage reservations, handle payments, answer inquiries, and maintain a tidy lobby.

Candidates should have a high school diploma (preferred) or equivalent, strong communication and guest-service skills, and the ability to multitask in a fast-paced environment.

Qualificações

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast‑paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsabilidades

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Conhecimentos

Customer service

Communication

Multitasking

Detail oriented

Cash handling

Basic computer skills

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Concord Hospitality Enterprises in San Diego, CA is seeking a Front Desk Clerk to welcome guests and ensure a smooth check-in and check-out experience. You will manage reservations, handle payments, answer inquiries, and maintain a tidy lobby.

Candidates should have a high school diploma (preferred) or equivalent, strong communication and guest-service skills, and the ability to multitask in a fast-paced environment.