Guest Experience Specialist — Front Desk

Estancia La Jolla, A Noble House Hotel; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Estancia La Jolla Hotel & Spa in San Diego seeks a friendly Front Desk Agent to welcome guests, handle check-ins/outs, and showcase the property’s amenities and surroundings.

The role requires exceptional communication, empathy, and problem-solving, with the ability to work AM/PM/overnight shifts, weekends, and holidays. A welcoming, professional presentation and reliable teamwork are essential to creating memorable guest experiences.

Qualifications

• Experience in a hotel/resort environment.
• Customer-facing experience is a plus.
• Excellent communication and a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Ability to stand/walk for long periods.
• Ability to learn and use hotel computer systems.
• Highly responsible and reliable.
• Willing to work AM, PM, overnight, weekends and holidays.

Responsibilities

• Meet and interact with guests from around the world to create memorable experiences.
• Assist guests with check-in/check-out and explain hotel amenities.
• Resolve guest requests and issues with empathy and professionalism.

Skills

Hotel/resort experience

Customer service

Communication skills

Interpersonal skills

Physical stamina

Computer systems familiarity

Reliability

Shift flexibility

Job description

Estancia La Jolla Hotel & Spa in San Diego seeks a friendly Front Desk Agent to welcome guests, handle check-ins/outs, and showcase the property’s amenities and surroundings.

The role requires exceptional communication, empathy, and problem-solving, with the ability to work AM/PM/overnight shifts, weekends, and holidays. A welcoming, professional presentation and reliable teamwork are essential to creating memorable guest experiences.