Guest Service Specialist - Front Desk & Guest Experience

Dimensionhospitality; San Diego (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Meet new people

Job summary

Dimension Hospitality in San Diego is seeking a friendly Guest Service Representative to support check-ins and check-outs, manage reservations, and assist guests with daily needs at the front desk. You will collaborate with housekeeping and other teams to ensure a smooth, memorable stay, handle payments, and provide local information while maintaining a clean, organized front desk environment.

Ideal candidates have strong customer service skills, are dependable, and flexible to work various

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalates concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Computer skills

Hotel systems

Tools

Front desk system

Job description

Dimension Hospitality in San Diego is seeking a friendly Guest Service Representative to support check-ins and check-outs, manage reservations, and assist guests with daily needs at the front desk. You will collaborate with housekeeping and other teams to ensure a smooth, memorable stay, handle payments, and provide local information while maintaining a clean, organized front desk environment.

Ideal candidates have strong customer service skills, are dependable, and flexible to work various