Front Desk Agent

Estancia La Jolla, A Noble House Hotel; San Diego (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Hotel discounts

401k matching

On-demand pay

Paid time off

Complimentary parking

Meals

Job summary

Estancia La Jolla Hotel & Spa is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and showcase our resort’s amenities. This highly visible role directly influences guests’ stays and creates memorable experiences.

We value friendly, patient, and professional team players who can work AM/PM/overnight shifts, provide superior service, and learn our property computer systems. Join a dynamic, award-winning team in sunny San Diego.

Qualifications

• Experience in a Hotel/Resort environment.
• Previous customer-related experience is an asset.
• Excellent communication and professional presentation.
• Strong interpersonal and problem-solving abilities.
• Ability to stand/walk for long periods and learn hotel computer systems.
• Highly responsible and reliable.
• Flexibility to work AM, PM, overnight, weekends and holidays.

Responsibilities

• Greet guests, assist with check-in/check-out and answer inquiries.
• Promote hotel amenities and services to guests.
• Provide empathetic, professional service to ensure memorable stays.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Patience

Tools

Hotel management software

Job description

Description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

As aFront Desk Agent, you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Front Desk Agent requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.

OUR CULTURE:

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

THE OFFER:

• competitive pay
• health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complimentary Parking
• Meals

Requirements

THE IDEAL CANDIDATE WILL HAVE:

• Experience within a Hotel/Resort environment.
• Previous customer-related experience is an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem-solving abilities
• Ability to stand/walk for long periods of time.
• Ability to learn and use the computer systems used at the hotel
• Highly responsible & reliable.
• Ability to work on AM, PM, overnight shifts, weekend, and holiday shifts as required by operational needs.

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.