Guest Experience Ambassador

Estancia La Jolla, A Noble House Hotel; San Diego (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Hotel discounts

401k matching

On-demand pay

Paid time off

Complimentary parking

Meals

Job summary

Estancia La Jolla Hotel & Spa is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and showcase our resort’s amenities. This highly visible role directly influences guests’ stays and creates memorable experiences.

We value friendly, patient, and professional team players who can work AM/PM/overnight shifts, provide superior service, and learn our property computer systems. Join a dynamic, award-winning team in sunny San Diego.

Qualifications

• Experience in a Hotel/Resort environment.
• Previous customer-related experience is an asset.
• Excellent communication and professional presentation.
• Strong interpersonal and problem-solving abilities.
• Ability to stand/walk for long periods and learn hotel computer systems.
• Highly responsible and reliable.
• Flexibility to work AM, PM, overnight, weekends and holidays.

Responsibilities

• Greet guests, assist with check-in/check-out and answer inquiries.
• Promote hotel amenities and services to guests.
• Provide empathetic, professional service to ensure memorable stays.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Patience

Tools

Hotel management software

Job description

Estancia La Jolla Hotel & Spa is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and showcase our resort’s amenities. This highly visible role directly influences guests’ stays and creates memorable experiences.

We value friendly, patient, and professional team players who can work AM/PM/overnight shifts, provide superior service, and learn our property computer systems. Join a dynamic, award-winning team in sunny San Diego.