Guest Experience Specialist (Front Desk)

Noble House Hotels & Resorts; San Diego, Northern (CA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Hotel & restaurant discounts

Matching 401k

On-demand pay

Paid time off (PTO)

Complimentary parking

Meals

Job summary

Estancia La Jolla Hotel & Spa in San Diego is seeking a Front Desk Agent to warmly greet guests, assist with check-in/out, and showcase the hotel's amenities and surroundings. This highly visible role directly impacts a guest's stay and helps create memorable experiences.

The ideal candidate thrives on people contact, excels in service with patience and empathy, and can multitask in a fast-paced environment while using our property management systems.

Qualifications

• Experience within a Hotel/Resort environment.
• Previous customer-related experience is an asset.
• Excellent communication skills and a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Ability to stand/walk for long periods.
• Ability to learn and use the computer systems used at the hotel.
• Highly responsible and reliable.
• Ability to work AM, PM, overnight shifts, weekend, and holiday shifts as required by operational needs.

Responsibilities

• Meet and interact with guests from around the world to showcase the hotel and its amenities.
• Assist guests with check-in/check-out and resolve inquiries to create memorable experiences.
• Maintain a welcoming, high-quality front desk presence and coordinate with other hotel teams.

Skills

Excellent communication

Professional presentation

Interpersonal skills

Problem-solving

Patience

Reliability

Physical stamina

Shift flexibility

Tools

Hotel computer systems

Job description

Estancia La Jolla Hotel & Spa in San Diego is seeking a Front Desk Agent to warmly greet guests, assist with check-in/out, and showcase the hotel's amenities and surroundings. This highly visible role directly impacts a guest's stay and helps create memorable experiences.

The ideal candidate thrives on people contact, excels in service with patience and empathy, and can multitask in a fast-paced environment while using our property management systems.